I am working on a website that I installed WP on a few months back but haven't worked on beyond the install of WP and a theme. I went back to it today and needed to update WP and install a few plugins.

When I went to do that it started asking me for FTP info, which was new to me. After research I added said FTP info into the wp-config file. Now when I go to update WP or install a plugin, where it should start putting info on the screen about downloading and updating the files I get nothing in the right pane of the dashboard.

I've tried chmod wp-content to 777 and still nothing. I can FTP but I need to be able to update via WP.

I'm stumped. Any thoughts?

2 Answers 2


Wordpress is only asking for FTP credentials if your chmod permissions are misconfigured. You should start by checking them. It means all files and directories inside wordpress dir and not only wp-content.

  • To isolate the problem I'm only working on adding a plugin now. Everything is showing 775 for the WP folder, including the plugins folder. I removed the FTP info from the wp-config file, back to asking for FTP login info.
    – Chris Cummings
    Commented Feb 26, 2013 at 15:54
  • Is your apache instance running as the same user as your permissions are set to?
    – fliespl
    Commented Feb 26, 2013 at 16:03
  • Checked it and it is using same user permissions.
    – Chris Cummings
    Commented Feb 26, 2013 at 16:04
  • Further digging of the hosting company (that gets good reviews but I don't particularly care for) shows others saying you can't use auto updates of WP here and possibly having to use CGIwrap. Looks like its not a chmod issue but a hosting company issue. I think your answer will be most helpful to others though and it helped me find my answer, so I am marking it as correct and voting it up.
    – Chris Cummings
    Commented Feb 26, 2013 at 16:14

When you are trying to update your WordPress installation be sure to disable all your plugins first. I had several problems when i've not disabled these, plugins for backups above all.

  • No plugins active
    – Chris Cummings
    Commented Feb 26, 2013 at 15:48

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Not the answer you're looking for? Browse other questions tagged or ask your own question.