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Since this is a multisite you'll have to put the disable password filter in a mu-plugin. Create a file in wp-content/mu-plugins with: <?php add_filter( 'allow_password_reset', '__return_false' ); That should completely disable password recovery. It will affect all sites, not just that one customer's: if that's not what you intended you'll have to add ...


From WordPress Tavern - the article is for WordPress password-protected posts but the final paragraph reads: This update only affects password-protected posts. WordPress user passwords don’t share the same length restrictions and can be upwards of 1,000 characters long if so desired.

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