Questions tagged [support]

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Need help with child pages displaying as individual pages

We could really use some help, guidance, or any available resources related to our issue. On our WordPress website (using the free version of Elementor, Sinatra theme), we have encountered an problem ...
sp2322's user avatar
  • 1
-1 votes
1 answer
101 views

Viewing a WordPress website in landscape [closed]

I have a client that wants to landscape support for his website. I have never needed to optimize a website for landscape view nor did it ever cross my mind. If possible how do I do it on WordPress?
Martin De Jonge's user avatar
0 votes
0 answers
17 views

On wordpress.org, what is the logic behind closing support tickets permanently? [closed]

Even moderators on wordpress.org can't reopen tickets: https://wordpress.org/support/topic/can-i-open-a-closed-for-reply-topic-as-a-moderator/ This is weird and stupid. The question for SE is: Has ...
John Dee's user avatar
  • 503
0 votes
0 answers
20 views

New Plugin Info request

I want to upload my new plug in and before that, I have a few questions I did not find an answer yet. Is there a set up fee for plugin from wordpress? Is the approval and listing procedure for free? ...
Kiriaki's user avatar
0 votes
1 answer
124 views

Need to remove a particular tag from published single post pages

Single posts show tag or tags after content on my website. I need to remove a particular tag making it hidden from the page. Actually I have redirected a link to this so cannot delete. I googled but ...
SK21's user avatar
  • 17
1 vote
0 answers
22 views

unknown pop-ups show 0

there is the unknown pop-ups show 0 in my website. Last time I edit my website is 1 month ago,and it still didn’t have that . In this period of time , I only update the wordpress and plugin. I don’t ...
user179314's user avatar
0 votes
1 answer
46 views

How to change labels in the projects page

​I want to change labels in this page ex: Client -> Owner What is the file name where I can change these labels from? screenshot: https://snag.gy/75oUTb.jpg I tried to do it by javascript, but it ...
Marwa Ellethy's user avatar
1 vote
0 answers
465 views

CSS for triggering Avada toggles using an image or clickable element [closed]

I'm looking for a CSS code for triggering Avada toggles using an element other than the toggle’s own button? I just want to be able to open and close a series of toggles with my own custom buttons. ...
Hyperknight's user avatar
0 votes
1 answer
79 views

Is it normal/acceptable for plugin/theme developers to ask for an admin login to investigate a trouble ticket? [closed]

I shan't name and shame, but basically, we had a plugin on our site that would cause the page its content was embedded into to disappear if the site's PHP version was higher than PHP5, which was sad ...
McOwen's user avatar
  • 142
1 vote
0 answers
45 views

Wordpress.org support topics returning 404 [closed]

Recently, in the last day or two (2016 09 28), several Google searches on wordpress topics have sent me to wordpress.org/support/topic... like this one: how to add new sidebar in Widgets section that ...
TecBrat's user avatar
  • 153
-1 votes
1 answer
51 views

Theme Appearance [closed]

I cannot figure out why themes are not loading correctly on my website. I am pretty new to this but am trying to learn as much as I can. I have used Google but haven't figure out the solution. Here ...
Dan's user avatar
  • 1
3 votes
1 answer
489 views

WordPress.org Support Forum API

WordPress.org provides several API end-points for data about themes and plugins. For example for plugins there is the plugin_api: https://developer.wordpress.org/reference/functions/plugins_api/ And ...
Q Studio's user avatar
  • 2,516
1 vote
2 answers
477 views

How to search a wordpress plugin's support forum? [closed]

Wordpress.org plugin's have a support forum, but I don't see a way to search it, which makes finding issues related to a specific plugin pretty hard. Am I missing something? or is this option simply ...
gdaniel's user avatar
  • 3,241
0 votes
2 answers
45 views

My Wordpress Website Has Gone

I have lost my wordpress website. I tried to edit the Custom CSS. I didn't have a Child Theme as I didn't know what one was until now. I clearly have put the code in the wrong area and it's ruined ...
Matt's user avatar
  • 1
0 votes
1 answer
164 views

How long is WordPress 3.9.2 supported?

I am using the latest WordPress 3.9.2 and recently WordPress 4.0 has been released. I am not in a hurry to upgrade to 4.0. But would like to know how long 3.9.2 will be supported. Are the WordPress ...
Praveen Sripati's user avatar
2 votes
2 answers
120 views

Should I host support forum on wordpress.org or my own website?

I have a Wordpress plugin WP Pipes hosted at http://wordpress.org/plugins/wp-pipes/. I see that it is convenience for users to ask question right in the support page at http://wordpress.org/support/...
thongtan's user avatar
24 votes
1 answer
2k views

Where do I get "Bug Information" to add to a question?

I have exactly the same issue as this closed question and want to resolve it. In the comment section it asks the OP to add "Bug Information". Where do I get bug information from so I can add it to ...
stephenmyall's user avatar
0 votes
1 answer
46 views

Noob Loop Question

I come with a basic question but I can not solve, I think that will be easy for you. I would like, if I have 2 or more post on loop, show the entire loop. I tried the following: <?php $paged = (...
Lucas Fernandes's user avatar
1 vote
1 answer
574 views

Custom Post Types for Support Ticket plugin?

I am about to write a (quite simple) plugin for support tickets, where a user signs up, adds one or more sites, and adds support tickets under each of the sites. My question is about how to structure ...
Calle's user avatar
  • 225
0 votes
1 answer
106 views

"WordPress installations is currently out of date" problem with difficult situation [closed]

[NOTE] I had asked this question in wordpress.org's support forum one month ago. But I didn't get any feedback there. And I am not sure whether or not this is right place to ask this question. But I ...
gtiwari333's user avatar
0 votes
1 answer
983 views

List category posts - thumbnail_size problem

I'm using the list category posts plugin, and can't get the thumbnail_size parameter to work with a given pixel size. The parameter can be a word, but also a size in X- and Y-dimension, as I ...
Nika Beridze's user avatar
2 votes
1 answer
103 views

How to get a list of post types that "support" various things such as page-attributes?

When you register a post type you can pass an array of arguments that it "supports." (For example, "page-attributes," "author," "editor," etc.) I see that get_post_types has some args you can filter ...
robertwbradford's user avatar
0 votes
2 answers
219 views

How to handle support for a non-technical client [closed]

I am wondering how most WP freelancers handle general maintenance for their non-technical clients. A small to medium sized business may have someone with technical knowledge who can handle upgrades, ...
jjeaton's user avatar
  • 2,167
0 votes
2 answers
1k views

How can I set a vote on the comments?

In this wordpress blog, one can vote the comments. I am wondering how can I set up this function in my wordpress blog?
user avatar
7 votes
4 answers
824 views

Supporting older WordPress versions in a Plugin/Theme? [closed]

The practice of only supporting latest WP version seems popular in WP development circles, yet there is massive percentage of blogs running outdated versions. Not supporting those plugins seems it can ...
0 votes
2 answers
2k views

WP E-commerce wpml translation or multilingual

Ok, i need to setup a shop, my choice, WP, now, the shop should be french and english, with product variation and newsletter tracking, this is the baseline Now, everybody is talking about wp e-...
menardmam's user avatar
  • 882
0 votes
4 answers
676 views

Chat support plugin? [closed]

I've been looking for a chat support plugin for WP and I haven't been able to find one, does anyone know about one? Free or paid doesn't matter. Thanks in advance.
Javier Villanueva's user avatar
1 vote
1 answer
330 views

List Category Posts rewrite necessitates rewrite of customised templates

I just upgraded the List Category Posts plugin from .17 to .18.3, and it broke my customised template :(. My setup: WP 3.0.4 multisite network enabled, local installation with MAMP, PHP 5.3.2. LCP ...
Das's user avatar
  • 53
1 vote
1 answer
276 views

Why wordpress showe "admin is editing..." whoever edits?

Wordpress warns users when two of them are editing the same article, but the warning always says "admin is editing this page". Admin is currently logged off and the message is caused by another author....
naugtur's user avatar
  • 1,153
0 votes
1 answer
3k views

Horizontal drop down category with hover effect working

It will be difficult to explain what I need in words, so please see a live demo of the horizontal navigation menu here, http://cn.wsj.com/gb/index.asp I want to replicate it for wordpress categories. ...
RichZenMaster's user avatar
2 votes
1 answer
3k views

NextGen Gallery - automatically create gallery sub page?

In order to use Breadcrumbs NavXT to display the title of a gallery, you need to create a new gallery subpage that the gallery will link to. Is there a way to make NextGen automatically create this ...
fxfuture's user avatar
  • 1,327