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Questions tagged [support]

The tag has no usage guidance.

0
votes
1answer
8 views

After a short time, all browsers cache blog site content that results in blank pages [closed]

I have been having issues with my new WordPress site, hosted on Google Cloud. For all browsers (Linux: ) & (iPhone: ), the blog site pages start showing up blank. I was told to clear the content ...
0
votes
0answers
19 views

Getting js error in console [closed]

I am getting below error in my search console Refused to load the script 'https://gc.kis.v2.scr.kaspersky-labs.com/4EF9557B-96C9-584E-AC01-1B3E7FCB5BAC/main.js' because it violates the following ...
0
votes
1answer
23 views

How to change labels in the projects page

​I want to change labels in this page ex: Client -> Owner What is the file name where I can change these labels from? screenshot: https://snag.gy/75oUTb.jpg I tried to do it by javascript, but it ...
1
vote
0answers
74 views

CSS for triggering Avada toggles using an image or clickable element [closed]

I'm looking for a CSS code for triggering Avada toggles using an element other than the toggle’s own button? I just want to be able to open and close a series of toggles with my own custom buttons. ...
0
votes
0answers
30 views

What do you do when two plugins that you need to use break the site?

I've recently installed a plugin that broke the site. So I deactivated all other plugins and activated one at a time until the site broke again. I narrowed it down. This new plugin and an old one just ...
0
votes
1answer
29 views

Is it normal/acceptable for plugin/theme developers to ask for an admin login to investigate a trouble ticket? [closed]

I shan't name and shame, but basically, we had a plugin on our site that would cause the page its content was embedded into to disappear if the site's PHP version was higher than PHP5, which was sad ...
0
votes
1answer
180 views

Include live chat plugin into page content

I'm looking for a live chat plugin for WP. I need this chat only on the support page, so it should be possible to include the chat directly into the page content (I'm using the Visual Composer). I ...
1
vote
0answers
35 views

Wordpress.org support topics returning 404 [closed]

Recently, in the last day or two (2016 09 28), several Google searches on wordpress topics have sent me to wordpress.org/support/topic... like this one: how to add new sidebar in Widgets section that ...
-1
votes
1answer
44 views

Theme Appearance [closed]

I cannot figure out why themes are not loading correctly on my website. I am pretty new to this but am trying to learn as much as I can. I have used Google but haven't figure out the solution. Here ...
1
vote
1answer
150 views

WordPress.org Support Forum API

WordPress.org provides several API end-points for data about themes and plugins. For example for plugins there is the plugin_api: https://developer.wordpress.org/reference/functions/plugins_api/ And ...
1
vote
2answers
458 views

How to search a wordpress plugin's support forum? [closed]

Wordpress.org plugin's have a support forum, but I don't see a way to search it, which makes finding issues related to a specific plugin pretty hard. Am I missing something? or is this option simply ...
0
votes
2answers
40 views

My Wordpress Website Has Gone

I have lost my wordpress website. I tried to edit the Custom CSS. I didn't have a Child Theme as I didn't know what one was until now. I clearly have put the code in the wrong area and it's ruined ...
0
votes
1answer
161 views

How long is WordPress 3.9.2 supported?

I am using the latest WordPress 3.9.2 and recently WordPress 4.0 has been released. I am not in a hurry to upgrade to 4.0. But would like to know how long 3.9.2 will be supported. Are the WordPress ...
2
votes
2answers
110 views

Should I host support forum on wordpress.org or my own website?

I have a Wordpress plugin WP Pipes hosted at http://wordpress.org/plugins/wp-pipes/. I see that it is convenience for users to ask question right in the support page at http://wordpress.org/support/...
22
votes
1answer
1k views

Where do I get “Bug Information” to add to a question?

I have exactly the same issue as this closed question and want to resolve it. In the comment section it asks the OP to add "Bug Information". Where do I get bug information from so I can add it to ...
0
votes
1answer
40 views

Noob Loop Question

I come with a basic question but I can not solve, I think that will be easy for you. I would like, if I have 2 or more post on loop, show the entire loop. I tried the following: <?php $paged = (...
1
vote
1answer
336 views

Custom Post Types for Support Ticket plugin?

I am about to write a (quite simple) plugin for support tickets, where a user signs up, adds one or more sites, and adds support tickets under each of the sites. My question is about how to structure ...
0
votes
1answer
103 views

“WordPress installations is currently out of date” problem with difficult situation [closed]

[NOTE] I had asked this question in wordpress.org's support forum one month ago. But I didn't get any feedback there. And I am not sure whether or not this is right place to ask this question. But I ...
0
votes
1answer
812 views

List category posts - thumbnail_size problem

I'm using the list category posts plugin, and can't get the thumbnail_size parameter to work with a given pixel size. The parameter can be a word, but also a size in X- and Y-dimension, as I ...
2
votes
1answer
89 views

How to get a list of post types that “support” various things such as page-attributes?

When you register a post type you can pass an array of arguments that it "supports." (For example, "page-attributes," "author," "editor," etc.) I see that get_post_types has some args you can filter ...
0
votes
2answers
215 views

How to handle support for a non-technical client [closed]

I am wondering how most WP freelancers handle general maintenance for their non-technical clients. A small to medium sized business may have someone with technical knowledge who can handle upgrades, ...
0
votes
2answers
1k views

How can I set a vote on the comments?

In this wordpress blog, one can vote the comments. I am wondering how can I set up this function in my wordpress blog?
6
votes
4answers
735 views

Supporting older WordPress versions in a Plugin/Theme? [closed]

The practice of only supporting latest WP version seems popular in WP development circles, yet there is massive percentage of blogs running outdated versions. Not supporting those plugins seems it can ...
0
votes
2answers
2k views

WP E-commerce wpml translation or multilingual

Ok, i need to setup a shop, my choice, WP, now, the shop should be french and english, with product variation and newsletter tracking, this is the baseline Now, everybody is talking about wp e-...
0
votes
4answers
627 views

Chat support plugin? [closed]

I've been looking for a chat support plugin for WP and I haven't been able to find one, does anyone know about one? Free or paid doesn't matter. Thanks in advance.
1
vote
1answer
322 views

List Category Posts rewrite necessitates rewrite of customised templates

I just upgraded the List Category Posts plugin from .17 to .18.3, and it broke my customised template :(. My setup: WP 3.0.4 multisite network enabled, local installation with MAMP, PHP 5.3.2. LCP ...
1
vote
1answer
268 views

Why wordpress showe “admin is editing…” whoever edits?

Wordpress warns users when two of them are editing the same article, but the warning always says "admin is editing this page". Admin is currently logged off and the message is caused by another author....
0
votes
1answer
3k views

Horizontal drop down category with hover effect working

It will be difficult to explain what I need in words, so please see a live demo of the horizontal navigation menu here, http://cn.wsj.com/gb/index.asp I want to replicate it for wordpress categories. ...
2
votes
1answer
3k views

NextGen Gallery - automatically create gallery sub page?

In order to use Breadcrumbs NavXT to display the title of a gallery, you need to create a new gallery subpage that the gallery will link to. Is there a way to make NextGen automatically create this ...