I've just bought a WordPress theme called
After installing it and its plugins I go to my website and click for example 'about us' or anything else it will redirect me to:
Not Found The requested URL was not found on this server.
If I want to edit the layout in settings and I click preview or the edit button it gives me the same error. It can be edited with Elementor but elementor doesn't work too.
I've reached out to them and said what issues I'm encountering and this is their response:
Hello, Thank you for your email. If the error does not exist on our official demo, it is almost always related to additional plugins that have been installed or server cache issues. We encourage you to refer to this easy-to-follow article, which provides more information and solutions to common issues: Most common WordPress problems - debugging problems with your website - (redirects to) -> https://support.listivotheme.com/support/solutions/articles/101000380617 If you still encounter the problem after following the advice in the article, please provide: 1) Your WordPress website link, admin login, and password 2) FTP or SFTP URL, login, and password We require both types of access because some solutions may involve server modifications, which can only be done in this manner. Additionally, certain changes cannot be made via the WordPress Admin dashboard or File Manager, necessitating FTP or SFTP access. Please do not hesitate to contact us. We are here to help. Regards, TangibleDesign
If nobody'll know how to fix this then I will go back to them but I don't know if I can trust them because I would have to give them my private key and other details.
If you need any screenshots or more info just tell me I'll send them.
edit: Here is the link for my website since its not finished and I haven't settled on a domain yet, its just an ip:
It may not load for you because I'm using AWS ec2 free tier for now and it sometimes crashes (like once per week) and I have to reboot the instance.
(I'm new so I don't know if I put the right tags for this question if not I'm sorry in advance)