I'm used to creating custom shortcodes through my child theme and Elementor, never a problem.

However this time something is wrong, when I inserted the shortcode widget in Elementor editor my code is correctly showing, but after saving I visit the page, its blank, like the shortcode was never processed.

Anyone have any idea of why this is happening?

This is the code where i create the shortcode:

    add_shortcode('test', function () {
    require_once (locate_template('views/test.php'));
    return ob_get_clean();

Inside the file views/test.php a simple form, nothing crazy.

This is the screen of Elementor editor where the shortcode is showing:

enter image description here

enter image description here

If i visit the page it's completely blank.

  • Could you provide more details, the code you used, maybe some screenshots as to what happens. Commented Aug 12, 2021 at 8:22
  • 1
    there is no shortcode to debug in your question. Note that Elementor and other 3rd party dev support is off topic on this stack
    – Tom J Nowell
    Commented Aug 12, 2021 at 8:47
  • @Tom I updated the post, i didn't know about the 3rd party thing.
    – Sorius_45
    Commented Aug 12, 2021 at 8:58
  • is it just the shortcode missing on the page, or is it everything? If it's everything it sounds like the classic white screen of death, check your PHP error log
    – Tom J Nowell
    Commented Aug 12, 2021 at 10:18
  • Can you post the code that you have in views/test.php?
    – Mat
    Commented Aug 20, 2021 at 14:58

2 Answers 2


The problem is with the require_once, you are passing a relative path and that path doesn't exist.

Assuming the test.php file you want to require is in this path


You can use the following

require_once locate_template('views/test.php');

Consider using include instead of require_one, if this shortcode is not 100% necessary for your site to function, its best to use include as this way you will not receive a fatal error because that file doesn't exist.

  • @Sorius_45 Could you update your question with the new code? Commented Aug 12, 2021 at 10:44
  • Updated, i see your point but i don't get why the shortcode is showing just fine in Elementor editor.
    – Sorius_45
    Commented Aug 12, 2021 at 10:47
  • Should work, all testing that i have done on my local env worked as expected. I assume the path is somehow incorrect. Commented Aug 12, 2021 at 10:49

I find out the solution. Thanks for all the answers.

This is the code now:

add_shortcode('test', function () {
    return ob_get_clean();

Now it shows up on frontend, i don't know why with require_once was not working, but if i use include it works fine.

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