I hope someone can help me with an issue I’m having. I’m trying to login to my WordPress dashboard but I’m constantly either getting the login page simply refreshing or occasionally an red error message saying “ERROR: An error was encountered whilst trying to authenticate. Please try again.”
I’m actually able to login without an issue on another computer and I’ve tried all the suggested steps I’ve seen elsewhere: I’ve cleared the browsers cookies/cache, tried a different browser altogether, disabled all plugins, disabled my theme, removed Wordfence and deleted all the tables etc. via the Wordfence Assistant plugin… I still cannot login on this specific PC. I’ve contacted my hosting provider who have checked and can’t see any reason why I cannot log in.
I’ve tried to reset my password but strangely on the affected PC I can’t even do this since putting in either the email address or password on the Lost Password page gives another error “Error: please enter a username or email address.”
Most recently I also regenerated my .htaccess file and this also hasn't solved the issue. The PC I'm trying to log in from is clear of any malware or viruses and I'm stumped as to the reason why I cannot get past the login screen on just that particular device. Can anyone help?
EDIT: I thought it was probably Wordfence related also- however the issue still occurs even after disabling Wordfence and using the Wordfence Assistant plugin to remove all the settings/tables etc.
I've checked on the debug tools and can't see anything along the lines of what you described unfortunately. I am not using Cloudflare or any similar tools.