Hi I have the following issue:
I am the admin of a WordPress/WooCommerce shop that has been around for a while. As of today, when I try to log into Word Press as admin I either don't get access to the wp-admin (login) page at all OR I do get access, I enter my username and password and get logged in BUT as common customer (it is a WooCommerce shop) and with no access to the dashboard. When I can't access the /wp-admin login screen - that is where I should write username and password - I get a message that I don't have sufficient permissions to see the page. I get the message before entering username and password meaning that I don't have permissions to see the login screen, not the admin dashboard. When I once in a while can log in, I see the website frontend, without the admin toolbar at the top. I am using Chrome browser, XStore theme, and Woocommerce - and a lot of small plugins.
The website works and looks fine from the outside - and from the inside when logged in as a customer. It is important to note that I did update a few plugins a few days ago and have added products. Other than that there haven't been other changes recently.
I have tried:
- Renaming the plugin folder from cPanel
- Replacing .htaccess file with an older version
- Renaming the plugins one by one
- Removing cookies, using Incognito browser, using another device
- Removing the IP blocking I have in .htaccess
I haven't tried to change password as my password seems to work - not as an admin though.
What can I do?