I have a constant issue where my login credentials are not found when trying to enter WordPress.org. Password reset option is not possible as my username and email address is not found. Yet, I am still able to access WooCommerce, that utilizes the same login credentials - as it is required to create the WooCommerce account. This is a progressive and long time issue that I have had to resolve over and over again by creating a new WordPress account. This is not wise, as it is not linked to my WooCommerce account and causes issues when trying to report issues (like this). To validate my issue, I have even reviewed account creation welcome emails I have received from WordPress that clearly show my account name and email. I am running out of password ideas...

  • 1
    Is your WooCommerce account not the same account you log in to WP? There should be no difference between the two, there is no separation between WP and WooCommerce users, they're one and the same, work the same, stored the same. When you say WordPress is this self hosted or are you a WP.com user? Keep in mind this site is for programmers with technical questions, it isn't a support forum
    – Tom J Nowell
    Commented Oct 1, 2020 at 16:50
  • 1
    Or do you mean actually logging into the woocommerce.com and wordpress.org websites, not your own installed WordPress instance? You'd have to ask them about this sorry.
    – Rup
    Commented Oct 1, 2020 at 22:33

1 Answer 1


wordpress.org does not share accounts with woocommerce.com, and neither account is the same account that would be used to log into any self-hosted website that you have.

woocommerce.com and wordpress.com do share accounts, but again, neither of these are used for wordpress.org.

For more information on the difference between wordpress.org and wordpress.com, see this support article.

  • +1 but I think you can use your wordpress.com password on your own site, with Jetpack Security - it looks like there's an oAuth endpoint for it somewhere.
    – Rup
    Commented Oct 2, 2020 at 9:39
  • Thank you, but your assumption is that I have different account information used for each of these accounts. That is not correct. Being that all rely upon a user created ID, email address and password - if all are the same, then that makes your response moot. The experience I am having, when I attempt to log into any one of these accounts it demands I use my "wordpress" credentials. A box appears on the all white page with the related logo and request I enter my email OR user ID. No matter what I enter, it is declared invalid.
    – jlpadmin
    Commented Dec 4, 2020 at 15:40
  • Your username and password on WordPres.org and WordPress.com are _not the same thing. If you have not created an account on WordPress.org, then you cannot log into WordPress.org. It's that simple. Having a WordPress.com or WooCommerce.com account will not get you into WordPress.org. Commented Dec 5, 2020 at 4:49

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Not the answer you're looking for? Browse other questions tagged or ask your own question.