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Greatings,

I'm getting about new orders email properly, emails about account creation. But then order is cancelled ADMIN don't get emails about that.

In Woocommerce settings i checked emails for Cancelled order everything is fine. But system don't sends. I dont need for customers to get that but as site admin i want to get theese emails.

How can i achieve that or it's Woocommerce bug and somehow i can manage with function or Plugin?

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  • Also I've checked email outgoing from WP Mail log plugin - but there is no line about Cancelled emails at all. So in other words system wont sending at all
    – haciawo
    Jul 7, 2019 at 11:43

1 Answer 1

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Was the order moved from Pending to Cancelled? WooCommerce no longer sends an email to the admin for that (I think the logic is that a lot of bot-created Pending orders were automatically cancelled and giving admins too many notifications). You can restore the old behavior by hooking woocommerce_order_status_pending_to_cancelled_notification and calling WC()->mailer()->get_emails()['WC_Email_Cancelled_Order']->trigger with the order ID.

If that doesn't explain what you're seeing, can you elaborate on the state the orders are in, and how they are being cancelled?

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