I've repeatedly tried to reset my password on the Wordpress site according to their help site but it never changes despite not throwing an error. Attempting to reset my password through the 'forgot password' button will also give a 'successfully sent' message but the email never comes through.
My WordPress is version 4.6.14 running Blue Diamond theme. My website is hosted by HostGator if that could affect something.
If the solution involves code, please explain how to access that as I am not well versed in that realm.