I received login credentials from the person that maintains my company's website. When I login, there is virtually no information on it. I can only access the dashboard which has no activity on it.

Why is this?

Do some websites host files in a separate location and just use wordpress to handle the display (so no posts would ever be shown on the wordpress admin page)? If so, what should I ask for to gain access to the admin page that they actually use?

Or did the person give me a locked down user account that doesn't have access to these files?

Below are screenshots of what I see:

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1 Answer 1


This isn't an admin account, this looks like a basic subscriber or customer account.

They are probably hesitant to give you full admin access because you could potentially break things. I run into this all the time with our marketing department. But if this is your website and you want full access they should be able to provide it.

  • Thank you. That's what I suspected. Is asking for full admin access the correct terminology? Or is there a way to just get access to view the entire account, but only view things? Like full admin access, but only read capabilities. Jun 11, 2019 at 17:05
  • I would just ask them to switch your user role to "Administrator". Then you will be able to login with the same username/password but see everything. Jun 11, 2019 at 17:09
  • 1
    Also, ask them why they're so many versions behind in WP - you're still at 4.8.9 while the current version is 5.4.1. May 17, 2020 at 22:08

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