When I activate WooCommerce plugin, the lost your password does not work and can't sent password reset email to users. But when I deactivate WooCommerce, the lost your password link at login page starts working. Is it possible to not use WooCommerce link because it is not working and changes the reset link.

3 Answers 3


I hope think this may work.

Insert this code into php file or php insert plugin, WooCommerce will no longer change password reset link.

function reset_pass_url() {
    $siteURL = get_option('siteurl');
    return "{$siteURL}/wp-login.php?action=lostpassword";
add_filter( 'lostpassword_url', 'reset_pass_url', 11, 0 );
  • for those wondering where to add this code I found that adding after line 42 in wp-content/plugins/woocommerce/includes/wc-account-functions.php did the trick. Guess it's a woo commerce bug
    – sdjuan
    Commented Feb 21, 2019 at 5:51
  • You shouldn't change the plugin code. You'll lose it every update. This code should be added to the functions.php of your theme. Commented Mar 1, 2019 at 14:46

If you'd like to do this without code, open the WordPress admin and then click "WooCommerce", "Settings", "Advanced". Under "Account Endpoints", delete "lost-password" from the "Lost password" field.

  • I had to clear my cache after doing this, but it worked.
    – Zeth
    Commented Sep 21, 2021 at 12:45
  • Cool! This is the perfect solution for this problem, Thank you so much for saving my hours. Commented Mar 9, 2022 at 18:25

Another way to do this is to add this to your theme's functions.php file:

remove_filter('lostpassword_url', 'wc_lostpassword_url', 10, 1);

This removes the modification added by WooCommerce.

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