I’m facing an issue related to the lost password page and redirections. I’m using woocommerce.

The link in the reset email : https://mywebsite.com/my-account/lost-password/?key=XXXXXXXXXXXXXXXXX&login=admin

But when I access this url, I’m redirected to /my-account/, so no reset form…

But I don’t find a way to fix that!

Thanks for your help!

  • It is because you might have logged in to your account try to open the link in an incognito window. thanks – Ashutosh Panda Jul 2 '18 at 9:48
  • Yes, i am logged in from admin but resetting customer account password. Is there any way to reset customer account password using reset link while i am logged in as Admin in same browser? – RDave Jul 2 '18 at 10:08
  • 1
    Using database or editing his profile might be the best when logged in as admin. Or try incognito/private mode of your browser and visit the link. – Кристиян Кацаров Jul 2 '18 at 11:40

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