I have the latest version(3.3.4) of woocommerce and I'm trying to customise the email templates that come with it. Tried following this tutorial, but the version I am using doesn't seem to contain the option to modify the HTML code from the template.

So my question is, how can the email templates be customized in the latest versions of woocommerce?

  • this customisation is always here in the last version. you find it in "Settings" -> "E-mails" and you click on an e-mail in the list. – mmm Apr 10 '18 at 5:39
  • @mmm I've tried that, but the only thing I get when I click on specific emails is just a page with fields to modify the subject and heading – Yuran Pereira Apr 10 '18 at 5:45

There is an option in the WooCommerce settings that shows you how to override and edit the email templates: WooCommerce -> Settings -> Emails

From there, simply click on the email name or the cog/settings icon enter image description here to the right of the email template that you would like to modify and you will be presented with the following screen:

enter image description here

Highlighted in Red, is the section that refers to the emails HTML template.

You can click on the 'Copy file to theme' button and this will copy the email template file from:


to your currently active themes folder as a template override:


Update: This was caused by a plugin and was found when I asked OP to disable plugins to test in comments below

  • That's the problem, I am not getting that "HTML template" option either – Yuran Pereira Apr 10 '18 at 9:42
  • Is your user an 'administrator'? – Mat Apr 10 '18 at 10:56
  • Yes the user is an 'Administrator'. So I have another Wordpress site on the same server with the same woocommerce version and the same theme installed, and this one is displaying HTML Template option. Only difference between them is just that in the second one I'm using the original theme while in the one where I have the issues I've the child theme activated. Not sure if that's the issue though – Yuran Pereira Apr 10 '18 at 12:03
  • Will try switching from the child to the main – Yuran Pereira Apr 10 '18 at 12:04
  • Yes, try switching the theme to the main theme, although it could possibly be a plugin causing the problem. Are your plugins the same on both sites and are they all up to date? – Mat Apr 10 '18 at 12:19

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