I'm trying to resolve the following issue.

When a user adds his email on the lost-password page an email is sent to them.

The url however is https://cormilu.com.br/minha-conta/lost-password/?key=...... instead of cormilu.com.br/wp-login?...

Due to this when clicking the link the user is redirected back to the lost-password page and is unable to reset his password.

To duplicate the error please enter https://cormilu.com.br/minha-conta/lost-password/

I've already saved the permalinks, disabled the theme, plugins, and deactivated the htaccess file.

Does anybody have an idea what might be causing this?

Thanks and looking forward to hearing from you.

Best regards

1 Answer 1


Solved the issue.

I use varnish on my site and this was causing the problem. If you use varnish too exclude the my-account page and the following cookie from your varnish: wp-resetpass-.?

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Not the answer you're looking for? Browse other questions tagged or ask your own question.