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I have a captcha plugin, and to access my admin page I need to select the right captcha image. Since this morning on the login page the captcha part does not appear and when I enter my id and psswd it gives me an error message saying that I used the wrong image. What shall I do ?

Thanks for your help, I'm a simple user, not a computer science savvy

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1 Answer 1

Reset to default
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You can disable that plugin without accessing your Wordpress Dashboard.

You need to navigate to your Wordpress installation folder, then to wp-content/plugins and then look for the folder with it and rename it. This will disable the plugin and you should be able to login.

Afterwards, I suggest you to contact the plugin developers and describe the issue that you faced.

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  • I can't have access to wordpress otherwise than through the dashboard. My blog is not hosted by wordpress. In other words I have never navigated to my Wordpress installation folder and don't know how to do it, if it is possible in my case.
    – Kimamori
    Commented Nov 30, 2017 at 18:12
  • If you have a hosting place to host your site, then you log into your hosting account and use the File Manager there to find the plugins folder.
    – Rick Hellewell
    Commented Nov 30, 2017 at 19:22
  • Thanks for your help. It worked out. Sweet Captcha plugin is hacked, reason why it creates problems. I removed it definitely.
    – Kimamori
    Commented Nov 30, 2017 at 22:17

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