When I add a new user in multisite, the user is successfully displayed in multisite super admin environment.

But when I go to the subsite where I want to add this user, the new added user doesn’t show up. (In the database the new user exists.)

Do you have an idea, why this happens?

(Additional background explanation: I exported the subsite from another multisite environment to a single site and imported it to the new multisite environment. So I am not sure if the error happend because of that. The old users are all there and everything is fine with that.)

1 Answer 1


That its expected behaviour, you have to manually add the user to the site and select his role, you go to All Sites, Edit a site, then select the Users, tab:

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  • You can also add the user to a site in the site's Users admin page.
    – Pat J
    Sep 22, 2017 at 15:19
  • Thanks for your answer. My problem was different, but somehow it seems to work now. So I consider it solved for now.
    – jdaniel
    Sep 25, 2017 at 8:26

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