I am building a ticket system and would like to use the comment threads as the discussion for the ticket. There are three users involved in each ticket:
- The client.
- The support operator.
- The support supervisor.
The order of things is:
- Client opens ticket
- Supervisor assigns it to operator.
- Operator works on it.
All three can add to the discussion and I would like to notify the other two with a custom message, when one adds a comment. How can I do this?