I uploaded the new header image via ftp, when it used to take effect immediately, today the header stay the same. Even though I have erased the website and browser cache, but nothing changed. Please could you help me. www.lesmininours.ca

1 Answer 1


Make sure you change this file from your ftp http://lesmininours.ca/wp-content/themes/kiddo-turf-parent/images/header_image.png

Also please check if you have an active cache plugin in your site. If you have one, you should clear your cache in your site, not in your browser.

  • I completed all these tasks, I mean, changing the file on ftp and erasing the cache through W3 Total Cache plugin, but still the header inchanged.
    – compil2rai
    Oct 29, 2015 at 15:31
  • have you try to open it from different computer? Oct 29, 2015 at 15:56
  • Yes. even on other computer, the header still inchanged
    – compil2rai
    Oct 29, 2015 at 17:00

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