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directory site that was hosted at https://example.com/mysubdir

Now, I purchased a new domain and added it to my shared hosting account as an add-on domain.

To change the domain settings, I did the following:

  1. Pointed the domain towards the sub-directory (successfully)
  2. Got into the database and updated site URL and site Home to the new domain
  3. Updated site permalinks using Better Search Replace

What's happening is that I can successfully access the home page but all other pages return 500 Internal Server Error. The back-end is though accessible and I can see and edit all pages. But every time I try to view a page with the exception of the home page, I get the 500 Internal Server Error.

I asked my web host about it, and got a link to an article, where they described the process - and it seems to be exactly as I did it with the exception of rewriting the permalinks. But rewriting the permalinks IS necessary.

Can you please help me figure this out?

Just FYI I am using SSL on both domains, that is the sub-directory uses one custom SSL installed at the primary domain and the add-on domain uses another custom SSL. Could that mess things up?

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    I am thinking it would be your .htaccess file. Rename that file OR Change the Permalinks (if you can access wp-admin) and check if the pages work
    – Lucky Chingi
    Feb 20, 2018 at 20:26
  • Try visiting the permalink settings page, and also try clearing your cache and/or using an Incognito window. Just visiting permalink settings will flush rewrite rules and you want to make sure you're not seeing cached redirects.
    – WebElaine
    Feb 20, 2018 at 20:42
  • I often find this is caused by a plugin having a cache file that it thinks is still in the old location. Try turning all your plugins off and then reactivating them one by one. This usually forces them to re-do the cache location. If not, you'll at least know which plugin is causing the issue so you can contact the developer.
    – Peter HvD
    Feb 21, 2018 at 11:41

1 Answer 1

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An update & resolution: I asked the web host for help and they found that I had a piece of code in .htaccess limiting the access to wp-config.php. Once the code was removed, all worked as it should.

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