I receive many queries via a contact form (Contact Form 7) that are similar in nature. I'm planning to implement an FAQ on my site, so visitors can check for information there. Of course, I still want visitors to be able to contact me, but it would be really useful if I could suggest FAQ articles to visitors before they submit a contact form, based on what they have written.
How would I go about implementing something like this for Wordpress 3.x? Could it be done using my existing contact form plugin or must I look at a new approach entirely? I haven't decided on an FAQ plugin yet.