I am wondering how most WP freelancers handle general maintenance for their non-technical clients.
A small to medium sized business may have someone with technical knowledge who can handle upgrades, plugin installs, etc. For a one person shop where they have no experience with WordPress, or any CMS, how do you handle maintenance?
I assume that a client may think they can pay for a site and once it's completed, it's all done without understanding that software like WordPress requires security updates and periodic maintenance to ensure everything is running correctly. Basically the things beyond just general use of the system (writing posts, moderating comments).
- Build in hours for support in the initial proposal?
- Ignore it, and charge an hourly rate when issues arise?
- Teach the client how to handle maintenance tasks?
I am curious to learn how other freelancers handle this with their clients.