Take the 2-minute tour ×
WordPress Development Stack Exchange is a question and answer site for WordPress developers and administrators. It's 100% free, no registration required.

Is there a help desk solution plugin (free or paid) for Wordpress?

Ideally a visitor would be able to create a ticket from the WP site and the admin would see it via email and in the admin portal of WP. Also offer the option for invoicing per ticket.

Edit: The plugin has to play well with my theme without having to alter anything with the exception of adding shortcodes for the helpdesk

share|improve this question

4 Answers 4

up vote 2 down vote accepted

I have been looking at the WordPress Advanced Ticket System plugin. The free version has an admin interface to submit tickets but front end ticket submission requires the paid version.

share|improve this answer

How about google? http://getqualitycontrol.com/

share|improve this answer
That's more of a theme rather than a plugin. I did Google the topic, but there seems to be a plethora of solutions but many seem shady or don't offer all things I'm looking for. –  NW Tech May 12 '11 at 16:27
First: There's a commercial solution comming (see google). Second: Actually there's no difference between a theme and a plugin except from the folder location. Third: You could still copy the relevant parts of it and integrate them into your own theme/plugin. –  kaiser May 12 '11 at 16:43

I use an end to end solution that includes support desk, project management, billing, and CRM for my clients. Free 14 day trial. If you are a developer, this one really fits the bill. http://worketc.com

share|improve this answer
That looks like a standalone product and doesn't integrate into Wordpress. –  NW Tech May 12 '11 at 16:35

There is also WPHelpDesk plugin it does not require integration with theme at all.

share|improve this answer

Your Answer


By posting your answer, you agree to the privacy policy and terms of service.

Not the answer you're looking for? Browse other questions tagged or ask your own question.