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Is there a help desk solution plugin (free or paid) for Wordpress?

Ideally a visitor would be able to create a ticket from the WP site and the admin would see it via email and in the admin portal of WP. Also offer the option for invoicing per ticket.

Edit: The plugin has to play well with my theme without having to alter anything with the exception of adding shortcodes for the helpdesk

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4 Answers

up vote 2 down vote accepted

I have been looking at the WordPress Advanced Ticket System plugin. The free version has an admin interface to submit tickets but front end ticket submission requires the paid version.

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How about google? http://getqualitycontrol.com/

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That's more of a theme rather than a plugin. I did Google the topic, but there seems to be a plethora of solutions but many seem shady or don't offer all things I'm looking for. –  NW Tech May 12 '11 at 16:27
    
First: There's a commercial solution comming (see google). Second: Actually there's no difference between a theme and a plugin except from the folder location. Third: You could still copy the relevant parts of it and integrate them into your own theme/plugin. –  kaiser May 12 '11 at 16:43
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I use an end to end solution that includes support desk, project management, billing, and CRM for my clients. Free 14 day trial. If you are a developer, this one really fits the bill. http://worketc.com

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That looks like a standalone product and doesn't integrate into Wordpress. –  NW Tech May 12 '11 at 16:35
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There is also WPHelpDesk plugin it does not require integration with theme at all.

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